Shopping cart

Find quick answers to the questions we hear most often. If you don't see what you're looking for, email us at contact@bestdaybed.com or call (800) 265-8406 — we're happy to help.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as digital wallets including Apple Pay, Google Pay, Amazon Pay, and Shop Pay. All transactions are processed securely through Shopify's encrypted checkout.

Will I receive an order confirmation?

Yes. As soon as you place your order you'll receive a confirmation email with your order number and a summary of your purchase. If you don't see it, please check your spam folder or contact us.

Can I cancel or change my order?

Orders can be canceled free of charge before they ship (custom and made-to-order items excluded). Contact us at contact@bestdaybed.com as soon as possible and we'll do our best to accommodate your request.

Shipping & Delivery

How much does shipping cost?

Shipping is free on every order within the contiguous 48 United States — no minimums and no hidden fees. Full cargo insurance is included.

How long does delivery take?

Total delivery time is typically 3–5 business days: orders are processed within 1–2 business days and transit takes 2–3 business days. Tracking information is emailed within 24 hours of dispatch.

How are large furniture items delivered?

Items over 150 lbs ship via freight (LTL) with free curbside delivery and liftgate service. The carrier will call you to schedule a delivery appointment, so please provide a valid phone number at checkout. White Glove Delivery (inside delivery, unpacking, assembly, and packaging removal) is available for an additional $399.

Do you ship internationally or to Alaska/Hawaii?

Not at this time. We currently ship only within the contiguous 48 United States.

Returns & Refunds

What is your return policy?

We accept returns of both defective and non-defective products within 30 days of delivery. Items must be new, unused, unassembled, and in their original packaging. Approved returns are subject to a 30% restocking fee, and return shipping is the customer's responsibility. See our full Return & Refund Policy for details.

How long do refunds take?

Once your return is received and inspected, refunds are issued to your original payment method within 14 days.

Do you offer exchanges?

We don't offer direct exchanges. Eligible items may be returned under our return policy and reordered separately.

What if my item arrives damaged?

Please inspect your delivery immediately. Note any visible damage on the carrier's paperwork before signing, and email photos to contact@bestdaybed.com within 24 hours of delivery so we can arrange a claim, replacement parts, or a resolution.

Products & Warranty

Are your products brand new and authentic?

Yes. Every item we sell is brand new, 100% authentic, and sourced directly from the manufacturer or its authorized distributors.

Do products come with a warranty?

Yes — our products are covered by manufacturer warranties, which vary by brand. See our Product Warranty page or the individual product listing for specifics.

Do you price match?

We do. If you find the identical item at a lower price from another authorized online retailer within 30 days of purchase, we'll refund the difference. See our Price Match Guarantee.

Contact Us

Best Daybed (operated by Blackcurrent Goods LLC)
848 Brickell Avenue, Miami, FL 33131, United States
Email: contact@bestdaybed.com
Phone: (800) 265-8406
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. EST