Shipping Policy

Welcome to Best Daybed. Every order ships free with full cargo insurance to the contiguous 48 United States. Here's exactly what to expect from the moment you place your order to the moment your furniture arrives.

Shipping at a Glance

Shipping cost	Free — no minimums, no hidden fees
Order processing (handling)	1–2 business days
Transit time	2–3 business days
Total delivery time	3–5 business days
Order cut-off time	2:00 p.m. EST (Monday–Friday)
Shipping coverage	Contiguous 48 United States

Order Confirmation

When you place an order, you will receive an order confirmation email. Our team will promptly check stock availability. If an item is on backorder or unavailable, we will notify you by email as soon as possible. If your item(s) are in stock, we will process payment and prepare your order for shipment.

Handling Time

Orders are processed Monday through Friday, excluding holidays. Most orders are processed and fulfilled within 1–2 business days. In some cases, items may ship separately and you may receive multiple tracking numbers. Tracking information will be emailed within 24 hours of dispatch. Order cut-off time: 2:00 p.m. EST.

Standard Ground Shipping

For most items under 150 pounds, free standard shipping is provided via parcel carriers such as FedEx Ground, UPS Ground, or USPS Ground. Standard ground shipping transit time is typically 2–3 business days after the order ships. Transit times do not include order processing or handling time.

Standard Freight Shipping (Items Over 150 lbs)

For items over 150 pounds, shipping is completed via freight (LTL). Freight carriers will contact you to schedule a delivery appointment once the shipment arrives at the local terminal, so a valid phone number is required at checkout. Standard freight delivery includes free curbside delivery and liftgate service. The driver will unload the item at curbside or driveway level only; moving the item onto your property or inside your residence is the customer's responsibility.

Standard freight transit time is typically 2–3 business days after shipment, excluding processing time. Any additional fees caused by missed appointments, rescheduling, or re-delivery are the customer's responsibility.

Freight (LTL) Delivery Appointments

• Freight shipments require a scheduled delivery appointment; you must be available during the delivery window provided by the carrier.

• Appointments are typically offered Monday–Friday, 8:00 a.m.–12:00 p.m. or 12:00 p.m.–4:00 p.m.; exact delivery times cannot be guaranteed.

• Freight deliveries are curbside only, performed by one delivery person using a liftgate truck.

• Please retain all original packaging and pallets in the event of a return.

Damages

For freight deliveries, a customer signature is required. Please inspect the packaging and product immediately upon delivery, and note any visible damage on the carrier's delivery paperwork before signing. If damage is discovered, email photos and your order details to contact@bestdaybed.com within 24 hours of delivery so we can assist with a claim or replacement parts where applicable.

If cartons show damage, inspect the contents with the driver present when possible and note it clearly on the delivery paperwork. If inspection cannot be completed at delivery, write "carton damaged, subject to inspection" along with a description of the damage. If damage is severe, you may refuse delivery and document the refusal on the carrier paperwork.

Shipping Coverage and Limitations

Free standard shipping applies to orders shipped within the contiguous 48 United States. We do not offer international shipping or shipping outside the Continental United States at this time. We reserve the right to select the carrier, service level, and delivery method for all shipments using standard shipping.

Address Changes and Redirection Requests

Once an order has been processed or shipped, the shipping address is considered final. Any request to change or redirect a shipment may result in additional fees, including redirection, storage, or re-delivery charges. Authorization is required before processing such requests; any unused portion of an authorization will be refunded. If a delivery is refused, the order will be returned and any applicable return shipping fees and restocking fees will be deducted from the refund.

Undeliverable Shipments (Freight)

If the carrier cannot reach you using the contact information provided at checkout, the shipment may be held, returned, or treated as a refused delivery. In such cases, outbound freight costs, return freight charges, storage fees, and carrier penalties are non-refundable, and a restocking fee of 30% may apply. If a shipment is abandoned or disposed of due to non-responsiveness, no refund will be issued. Any request for reshipment requires payment of all applicable shipping and carrier fees in advance.

Our Warehouses

Warehouses are located throughout the Continental United States. Products are inspected and packaged prior to shipment, and carriers are selected based on reliability, transit speed, and damage history.

Questions? Contact us at contact@bestdaybed.com or (800) 265-8406. Thank you for choosing Best Daybed — we appreciate your business.