Return policy

This policy applies to all purchases made through Best Daybed, operated by Blackcurrent Goods LLC ("we," "us," or "our"). By placing an order, you acknowledge that you have read, understood, and agreed to the terms below.

Returns at a Glance

Return window	30 days from delivery
Eligible products	Both defective and non-defective products
Required condition	New — unused, unassembled, in original packaging
Return method	By mail (prior written approval required)
Return shipping label	Customer responsibility
Restocking fee	30% of the product price
Refund processing time	Within 14 days of receiving the return
Exchanges	Not accepted — return and reorder separately

Order Cancellations (Before Shipment)

Orders may be canceled free of charge before they have shipped, except for custom or made-to-order items. Once an order has entered processing, production, or freight scheduling, cancellation may not be possible or may be subject to applicable fees. To request a cancellation, contact us immediately at contact@bestdaybed.com. Requests are processed during business hours in the order received.

Custom & Made-to-Order Products

Custom and made-to-order products cannot be canceled once placed, cannot be returned, and cannot be refunded. These items are produced specifically for your order — all sales are final. If you are unsure whether an item is custom, please contact us before ordering.

Returns

We accept return requests within 30 days of delivery for eligible items, whether the product is defective or non-defective. To qualify for a return, the item must be:

• Unused, unassembled, and unmodified

• In original condition and original packaging

• Complete with all hardware, parts, and accessories

• In original cartons that have not been written on or altered

We do not accept returns for used items, assembled items, painted/finished/modified products, cushion orders, or custom and made-to-order products.

All returns are sent by mail and require prior written approval; unauthorized returns will be refused. To start a return, email contact@bestdaybed.com with your order number and reason for return.

Exchanges

We do not offer direct exchanges. Eligible items may be returned according to this policy and reordered separately.

Restocking Fees & Return Shipping

Approved returns are subject to a 30% restocking fee. Original shipping charges are non-refundable. Return shipping costs and the return label are the responsibility of the customer.

Refused or Undeliverable Shipments

Refused deliveries and shipments returned as undeliverable are treated as returns: outbound freight costs, return freight charges, storage fees, and carrier penalties are deducted from the refund, and the 30% restocking fee applies.

Freight Delivery Responsibilities

For freight (LTL) deliveries, customers must provide a valid, reachable phone number, respond to carrier contact attempts, and be available during the scheduled delivery window. All freight deliveries are curbside only; customers are responsible for moving items onto their property or indoors.

Shipping Time Estimates

Shipping times displayed on product pages are estimates. Delays caused by manufacturing timelines, freight carriers, supply chain disruptions, labor shortages, weather, or other factors outside our control do not qualify for cancellation, refund, or chargeback.

Damaged Items (Freight Claims)

All shipments must be inspected immediately upon delivery. Any visible damage must be noted on the delivery paperwork before signing, acknowledged by the driver, and photographed immediately. Failure to document visible damage at delivery may result in claim denial. Damage documentation (photos and signed delivery receipt) must be submitted within 24 hours to contact@bestdaybed.com.

Defects & Missing Parts

Claims for manufacturing defects or missing parts must be reported within 7 days of delivery, with photos. Claims submitted after 7 days may not be eligible for service, replacement, or compensation.

Inspection & Refund Processing

Approved returns are inspected upon arrival. Refunds are issued to your original payment method only after inspection confirms the item meets return eligibility requirements. Refund processing takes up to 14 days after the returned item is received. If a return does not meet the required conditions, it may be refused or subject to additional deductions.

Warranty

Manufacturer warranties vary by product and apply only to defects arising from normal residential use. Damage that occurred during shipping and was not properly documented at delivery is not considered a warranty issue. Please refer to the individual product page for warranty details.

BOGO & Promotional Offers

For Buy-One-Get-One promotions, both items must be returned to receive a full refund. If only one item is returned, the refund will be adjusted to reflect the standalone value of the retained item. Customers are responsible for return shipping and applicable restocking fees.

Shipping Coverage

We ship within the Continental United States (48 states) only. We do not currently ship to Alaska, Hawaii, U.S. territories, or international locations.

Chargebacks

We are committed to resolving concerns fairly and promptly. Filing a chargeback without first contacting us, or for reasons covered in this policy (including shipping delays, refused deliveries, estimated transit times, or freight procedures), may be considered misuse of the dispute process. Customers agree to contact us at contact@bestdaybed.com to allow us an opportunity to resolve any issue prior to initiating a payment dispute.

Agreement to Terms

By placing an order with Best Daybed, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. If you do not agree to these terms, please do not place an order.

Contact Us

Best Daybed — Blackcurrent Goods LLC
848 Brickell Avenue, Miami, FL 33131, United States
Email: contact@bestdaybed.com · Phone: (800) 265-8406